Healthcare (clinical) procurement standards
                 Domain/theme                                                  Standard # Standards                                                                 Indicator #     Indicators                                                                      How would we test this?*suggested list of evidence (not exclusive or 
                                                                                                                                                                                                                                                                    exhaustive)
                 Leadership:  Has a delivery model with clear                      S1        Core business deliverables are identifiable within a senior                Id1         Is the business strategy (organisation level) clear with regard to the service  Business plan, service specification, organisational chart, 
                 operational management arrangements including senior                        officer’s objectives                                                                   line?
                 accountability for service delivery within the CCCG                                                                                                                How does the service line leader's level of seniority, objectives and key       Job description(s)
                 leadership                                                                                                                                             Id2         performance indicators support the business strategy?
                                                                                             Strategic plans ensure appropriate market management tools                             What tools and techniques are used in relation to market assessment,            Recognised health market analysis tools/techniques
                                                                                   S2        and techniques are utilised to support effective procurement               Id3         development and engagement activities?
                                                                                             strategies
                                                                                                                                                                        Id4         How does the service line measure effectiveness of procurement                  Procurement strategy documentation, project review procedure, 
                                                                                                                                                                                    strategies?
                                                                                             Clear and resilient governance procedures are demonstrable                             What arrangements are in place to ensure appropriate governance                 Organisational policies, standard operating procedures, contractual 
                                                                                   S3        through appropriate formal/legally binding agreements with                 Id5         procedures are operated?                                                        arrangements
                                                                                             customers
                                                                                                                                                                        Id6         How does the organisation manage risk relevant to the service line?             Risk management policy/procedures
                 People:  All staff are appropriately trained and working          S4        Procurement resourcing requirements are well understood and                Id7         How does the operational delivery model (service line) support the business  Operational delivery model, organisational chart, business plan
                 effectively to do their job and ensure                                      are aligned to the current and future work programme                                   strategy (organisational level)?
                 commercial/procurement advice, technical knowledge                                                                                                                 What resource management strategies are in place to ensure the service          Recruitment policy/approach, work programme
                 and associated activities are delivered in a timely and                                                                                                Id8         line has sufficient capacity and capability to meet its customers needs?
                 resilient manner
                                                                                             A training programme setting out induction requirements is in                          What management strategies are in place to support professional and             Training plans, induction programme, 
                                                                                   S5        place for all new staff in the team along with a systematic                Id9         personal development at an organisational and service line level?
                                                                                             approach to personal development 
                                                                                                                                                                        Id10        What tools and techniques are used to plan resource?                            Resource management and mapping tools, data and contingency plans
                                                                                   S6        Healthcare (clinical) procurement is identified as part of the             Id11        How does the service line fit within the organisational development plan?       Organisational development plan
                                                                                             CCGs organisational development plan 
                                                                                                                                                                        Id12        What areas of development have been identified as priorities for the service  Organiational development plan, service line training programme, service line 
                                                                                                                                                                                    line?                                                                           resource strategy (policy/approach)
                 Process:  There are robust and resilient electronic                         Offers a range of procurement methodologies using appropriate                          What range of methodologies and intervention points does the service line       Service line prospectus/specification
                 systems and systemised business processes in place to             S7        tools and techniques in line with legislative requirements                 Id13        offer?
                 support a range of procurement/market interventions
                                                                                                                                                                                    How would the service line manage the risk of 'challenge' in relation to a      Operating procedures, procurement strategies, work programme, relevant KPI
                                                                                                                                                                        Id14        range of procurement methodologies and associated market interventions?
                                                                                             Procurement processes are efficient, effective and reflective of                       How does the service line assure internal the governing body that               Levels of qualification, training programme, resource strategy
                                                                                   S8        best practice                                                              Id15        procurement processes are compliant with legislative requirements and 
                                                                                                                                                                                    relevant industry guidance?
                                                                                                                                                                        Id16        What tools and techniques are in place to demonstrate an approach of            Training plan, resource strategy, formal tools and techniques
                                                                                                                                                                                    continuous improvement?
                                                                                             A range of key performance indicators are routinely monitored,                         How would the service line measure and demonstrate performance to               Description of KPIs, evidence of review, feedback mechanism
                                                                                   S9        reported and shared  which include (but are not exclusive to)              Id17        customers?
                                                                                             Value for Money (VfM), customer satisfaction, service delivery, 
                                                                                             continuous improvement measures
                                                                                                                                                                        Id18        What systems are in place to identify and manage sub-optimal                    Procedures, KPI monitoring/reporting/resource strategy
                                                                                                                                                                                    performance?
                 Partnerships:  All relationships with key stakeholders as                   A proactive approach to developing collaborative arrangements                          What strategies are adopted to support a collaborative approach?                Resource management and mapping tools, procurement documentation, 
                 potential collaborators/partners, are understood and              S10       is taken in order to maximise efficiencies, effectiveness and              Id19                                                                                        programme/project management methodologies 
                 opportunities have been maximised to deliver value                          demonstrate value in line with the business strategy
                                                                                                                                                                        Id20         How would the service line measure the efficiency, effectiveness and value  Procuredures, KPI monitoring/reporting/feedback mechanisms
                                                                                                                                                                                    delivered through collaboration?
                                                                                   S11       Engagement with potential providers of healthcare services is              Id21        What tools and techniques are adopted to engage with potential providers        Market management tools and techniques, work programme, resource strategy
                                                                                             managed strategically and linked to operational delivery                               of service?
                                                                                                                                                                        Id22        What strategic partnerships are in place to support engagement with             Description of strategic partnership arrangements
                                                                                                                                                                                    potential providers?
                                                                                   S12       Relationship/stakeholder management tools are used to support              Id23        What is the service line's approach to stakeholder management?                  Stakeholder management strategy, project review process
                                                                                             procurement/market management activities
                                                                                                                                                                        Id24        How does the service line ensure alignment operational delivery (service        business plan, organisational delivery model, customer engagement/feedback 
                                                                                                                                                                                    line) and the business strategy (organisation level)?                           policy/approach