175x Filetype PDF File size 0.51 MB Source: www.carersuk.org
Satellite Carers’ Self Advocacy Toolkit Complaints letter template Letterofcomplainttemplate SATELLITE Letterofcomplainttemplate DateandYear Mr/MsSpecificPerson JobTitle Address Address Address Postcode DearSpecificPerson LetterofComplaintre(nametheservice). Iamwritingtoyoutocomplainabout… x Beasobjectiveasyoucan,keeptothefactsandtrytokeepyour emotions/judgementsoutofyourexplanation x Givespecificdetailsaboutwhattheproblemis/what’sgonewrongorwhathas happenedornothappened/reasonsfortheissue/theimpacts x Givedatesandtimeswheretheproblem/incidenthappened x Whatyouweretoldbywhom x Saywhatinformationyouweregiveninwritingabouttheservicepriortothe problemͲwhatyouwereledtoexpect x Sendcopiesofanyrelevantevidence,documents,photos,emails x Makeanysuggestionsyouwouldliketoabouthowtheproblemcouldbe resolved/whatyouwouldliketohappennow,i.e.areyoulookingforanswers? Arefund?Abetterservice?Anapology? x Askhowthedecisionsweremadethatledtotheproblem/incident x Includeanyinformationaboutwhatyouhavealreadydonetoresolvetheissue PleasewritetomesothatIknowyouarelookingintomycomplaint.Iwouldalsobe gratefulifyoucouldletmeknowwhenIwillreceiveafullreplyintomycomplaint. Ilookforwardtohearingfromyousoon. Yourssincerely, Name ͳ BEINGHEARD:ASELFADVOCACYGUIDEFORCARERS
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