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5 DOMAINS OF STRATEGY THAT DIGITAL IS CHANGING 1. How we connect and create value with our costumers. 2. How we need to think about competition. 3. How we think about data 4. How we innovate 5. How we understand and create value for customer. DIGITAL FORCES ARE RESHAPING 5 KEY DOMAINS OF STRATEGY 1. Costumers 2. Competition 3. Data 4. Innovation 5. Value Disingkat CC-DIV (baca: see-see-div) COSTUMERS OLD NOW Mass market Dynamic network Communications are Communications are broadcast to customers two-way Firm is the key Costumers are the key influencer influencer Marketing to persuade Marketing to inspire purchase purchase, loyalty, advocacy COMPETITION OLD NOW Competition within Competition across fluid defined industries industries Clear distinctions Blurred distinctions between partners and between partners and rivals rivals DATA OLD NOW Data is expensive to Data is continuously generate in firm generated everywhere Data is tool for Data is key asset for optimizing process value creations
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