Failure Mode and Effect Analysis 
                                         (FMEA)
     
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                                                    EXAMPLE FMEA – Baking a 
                          Ask            Get recipe          Double         Cross recipes         Double           Turn on the       Make sure          Get help 
                        customer                                       Custom Cake oven  before 
                                         from friend         check           off list when        check                              icing/icing         carrying 
                 s       first for                         grocery list       placed in           basket           starting to       ingredients          cake
                 n      call back                          with  recipe        basket             before               mix           are on list
                 o       number          Identify an         Make a                               leaving          ingredients                         Write down 
                 i       & email         easy recipe                                             Read the                                               customer 
                 t                                         photocopy                               store
                 n      address            to make                           Go to larger        directions                           Buy extra         address & 
                 e                                         of recipe &        store that        all the  way         Double             icing             phone 
                 v                                          take it  to      has all the          through  
                 r                                                                                                check recipe                          number to 
                 e                       Make cake            store          ingredients I         before           for oven  
                 t                                                                                mixing                             Take a cake       bring along
                 n                      using recipe                          will need                           temperature        decorating 
                 I
                                        on cake mix                                                                                     class
                                            box                                                   Double 
                                                                                                   check               Set                               Double 
                                                                                                 directions           timer                               check 
                                                                                                                                                        customer 
                 s                                                                                                                                       address
                 s
                 e
                 c
                 o
                 r                                          Make a              Buy 
                 P      Discuss                                                                     Mix                                                  Deliver 
                                           Find a            list of         ingredien                                               Decorate 
                 t     customer                                                                 ingredient        Bake cake                              cake to 
                 n                         recipe         ingredien           ts from                                                   cake
                 e    cake order                               ts               store                s                                                 customer
                 r
                 r
                 u
                 C
                       Phone has         Can’t find a     Do not write        Store does        Don’t have          Forget to         Forget to          Drop the 
                           bad            recipe for         down            not have an       what I need         turn oven            buy            cake on the 
                        reception           cake          ingredients         ingredient                               on            icing/icing           way
                                          customer          correctly         that I need                                            ingredients
                                           wants                                                    Mix             Forget to 
                 s                                                                              ingredients         take the            Don’t             Forgot 
                 e                                                             I forget to      incorrectly         cake out          buy/make          customer 
                 d                                                              buy an                                                                   address
                 o                      Recipe is too                                                                                  enough 
                 M                          hard                              ingredient                                                icing
                  
                 e                                                                                                    Don’t 
                 r                          Can’t                                                                   give cake           Poor            Incorrectly 
                 u                                                                                                                   decorating        wrote down 
                 l                                                                                                   enough 
                 i                         decide 
                 a                          which                                                                    time to            skills          customer 
                 F                                                                                                                                       address
                                          recipe to                                                                   cook
                                             use