Agenda
       ●Functional Best Practices
       ●Case Study – Emerging Health
       ●Case Study – HSBC
       ●Open Discussion
       ●Technical Best Practices
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       Why do we utilize metrics?
          ●Align behaviors with organizational strategy
          ●What gets measured gets done
          ●Enables self-service performance management 
          ●Benchmarking – Internal and External
          ●Manage based on data not gut feel
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       What makes a good Metric?
       • SMART
            • Specific
            • Meaningful
            • Aligned
            • Realistic goals 
            • Time based
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       What makes a good Metric?
       • Balanced – Do not want to drive the wrong behavior
       • Drill Down – Need to be able to answer why
       • Automated – consistency, availability, accuracy
       • Incentives – rewards drive behavior
       • Positive Focus – Highlight good behavior not bad
       • Assign Ownership – Monitor, report improve
       • Leading vs Lagging – measure things that can be 
          changed
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       How to Create KPIs?
       1.    Understand strategic goals of your organization
       2.    Determine the Key Success Factors in reaching the goals
       3.    Define Key Performance Indicators that measure the success 
             factors
       4.    Determine the Success Factors for these metrics
       5.    Define Performance Indicators that measure the success 
             factors
       6.    Make KPIs, PIs and data available
       7.    Communicate to all levels
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