197x Filetype PPT File size 0.32 MB Source: castle.eiu.edu
Introduction Quality function deployment was first developed in Japan in the Kobe Shipyards in 1970. Today more than 10,000 companies in America and West Europe are utilizing the techniques of QFD. Automotive industry the furthest in implementation of QFD ???Question??? What is QFD? What is QFD? QFD is an analytical process which provides an approach to deploying the voice of the customer through all aspects of the product development process. What is QFD? It is a planning tool used to fulfill customer expectations. A disciplined approach to product design, engineering, and production and provides in-depth evaluation of a product. What is QFD? Using QFD for new product development always involves a cross- functional team with the skills necessary for designing the product, writing engineering specifications, purchasing materials, and planning the tooling and production work.
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